FREQUENTLY ASKED QUESTIONS
GENERAL
Dermistry is a reputable skincare and haircare brand providing expert guidance about the best products, their active components, and regimes to ensure that you have radiant skin and healthy hair.
Dermistry's distinct features include active component-based product formulas, the no-oil and no-silicone approach in Dermistry Pure, the exclusive Terabond™ bonding repair technology used in haircare, and affordable prices (most serums cost less than ₹500).
Dermistry Pure is basically our answer to "why does skincare have to feel so heavy?" No oil, no silicone — just actives that actually work, like niacinamide, retinol, kojic acid, vitamin C, and snail mucin, going after stuff like pigmentation, acne, and aging without leaving that greasy residue behind.
Our formulas are gentle enough for daily use — effective actives, without stressing your skin. Still, patch testing is always smart when trying something new.
ORDERS AND PAYMENT
Just browse dermistry.shop, add what you like to your cart, and check out — you'll get a confirmation email once your order's placed.
Dermistry currently accepts prepaid payments only — cards, UPI, and net banking — no Cash On Delivery(COD)
Order modifications are possible only before your order ships — reach out to us at sales@dermistry.shop right away with your order details, and we'll update it if it hasn't been dispatched yet.
RETURNS
Since skincare and haircare products are hygiene-sensitive, we can only accept returns or replacements if something's wrong on our end — a damaged product, a defective one, or the wrong item delivered. If that happens, just report it within 48 hours of delivery, with the product unused and still in its original packaging, and we'll sort out a replacement or refund for you.
You can reach us at sales@dermistry.shop or call +91 8130095018, available 10 AM to 7 PM. We're also at C-12, Noida Sector 2, Uttar Pradesh 201301, if you need it.